Civil Products WA FAQ

If you need more information or don’t see your question here, feel free to contact us!

What types of products does Civil Products WA offer?

Civil Products WA offers a wide range of quality products including traffic control supplies, road safety products, car park accessories, civil building supplies, mining safety equipment, and Braille tactile signs. These products are designed to ensure safety, efficiency, and accessibility in various environments including worksites, roads, car parks, and mines.

How can I purchase products from Civil Products WA?

While our website operates as a semi-ecommerce platform, we prioritise personal interaction for a seamless purchasing experience. All sales or inquiries are handled personally via phone or email. You can explore our range of products on our website and contact us to place an order.

Does Civil Products WA offer delivery services?

Yes, while we mainly accept pick-ups, delivery can be arranged upon request. We understand that our customers have varying needs and we aim to provide flexibility in our services. Please contact us to discuss delivery options.

Why should I choose Civil Products WA for my civil and safety supplies?

At Civil Products WA, we stand out due to our unwavering commitment to quality and customer satisfaction. Our products are durable, reliable, and perform well, standing the test of time. Our team has extensive industry knowledge which enables us to provide expert advice and support. We also prioritise exceptional customer service, going above and beyond to ensure you receive the best service possible.

Can Civil Products WA provide advice on which products are best for my project?

Our team’s extensive industry knowledge enables us to provide expert advice on the best products for your specific needs. We understand that every project is unique and requires a tailored approach. Feel free to reach out to us with details about your project and we will guide you in choosing the appropriate products.

How can I place an order?

Please visit our website's product page to peruse and choose the items you're interested in. You can then request a quote and expect a response within 24 hours. If you can't find the specific product you're looking for, don't hesitate to contact us via our 'Contact Us' page or send your inquiries directly to sales@civilproductswa.com.au. We're committed to promptly provide you with pricing and availability information.

What is the typical lead time for product delivery?

Subject to stock availability, deliveries within Western Australia can typically be completed within 24 hours. For shipments to other areas across Australia, our delivery schedule relies on courier services. Delivery fees are determined by factors such as product dimensions, weight, and the destination. Before finalizing any delivery arrangements, we will provide you with a detailed quotation to ensure transparency and accuracy in pricing.

Do you offer custom product options?

We specialize in crafting custom-made products, including signages, bollards, signposts, grab rails, and bike racks. The production time for these items is contingent upon the availability of materials required for your specific customization.

What are your payment options?

We provide a range of secure and convenient payment options to suit your needs. Once you're satisfied with the quotation and pricing you've received, you can make payments using eftpos or major credit cards, such as Visa, MasterCard, and American Express. For added flexibility, you can also apply for a line of credit by filling out our Credit Application Form and sending it to accounts@civilproductswa.com.au. We strive to respond to all credit applications within 48 hours, ensuring a smooth and efficient process for our valued customers.

Download Credit Application

Can I get technical assistance or product recommendations?

We understand that choosing the right products for your project can be a crucial decision. At Civil Products WA, we're here to assist you every step of the way. Our team of experts is readily available to provide technical assistance and offer tailored product recommendations to ensure that your project's specific needs are met. Whether you have questions about product specifications, applications, or any other technical aspects, we're just a phone call or email away to provide the guidance and support you require. Your success is our priority.

Committed to Excellence

Our dedication to quality, safety, and sustainability is backed by nationally and internationally recognised certifications. Learn more about our ISO accreditations and industry affiliations.

Explore Our Certifications

Trade with Confidence

At Civil Products WA, transparency and trust are at the heart of every transaction. Our Terms of Trade outline the clear expectations around payments, credit, and delivery—ensuring a smooth process for every customer.

If you're a business interested in opening a trading account with us, we offer a convenient Credit Application Form that can be completed and sent to accounts@civilproductswa.com.au. Most applications are reviewed within 48 hours.

View Terms of Trade Download Credit Application Form